Respecting the privacy rights of our customers is very important to us. We are committed to complying with the Data Protection Act 1998 and, when it comes into force, the General Data Protection Regulation (GDPR)
This Privacy Notice provides details of the personal data we collect from you, what we do with it, how you might access it and who it might be shared with.
You will find our contact details at the end of this policy which you can use if you have any questions, including how to update or access your personal information or to make a complaint.
This policy may change, so please check this page from time to time to ensure that you’re happy with any changes. Please see Section 15 for further details on Changes to this policy.
2. WHO WE ARE
We are The Walk In Bath Co. Whenever you deal with us your personal information will not be shared with any third party.
Personal information you give to us: This is information about you that you give to us by entering information via our websites, our social media pages, by contracting with us or by corresponding with us by phone, email or otherwise and is provided entirely voluntarily. The information you give to us includes your name and contact details (such as phone number, email address and address)
Personal information we collect about you: We may automatically collect the following personal information: our web server store as standard details of your browser and operating system, the website from which you visit our website, the pages that you visit on our website, the date of your visit, and, for security reasons, e.g. to identify attacks on our website, the Internet protocol (IP) address assigned to you by your internet service. We may also obtain information about you when you provide it to us or from third parties.
Personal information we may receive from other sources: We may obtain certain personal information about you from other company Ie- assisting a breakdown or contacting you in some way to help. The personal information received is as described in the two paragraphs above.
Payment: If you make a payment to us your payment details are not held by us but are collected by our third-party payment processors, who specialise in the secure online capture and processing of such transactions.
We may use and process your personal information where you have consented for us to do so for the following purposes:
You may withdraw your consent for us to use your information in any of these ways at any time. Please see withdrawing your consent in Section 7 for further details.
4.1 Where required to perform a CONTRACT with you
We may use and process your personal information where it is necessary for the performance of a contract with you or in order to take steps at your request, before entering into a contract with you including for the following purposes:
4.2 Where it is in your VITAL INTEREST
We may use your personal information to contact you if there are any urgent safety or product recall notices to communicate to you or where we otherwise reasonably believe that the processing of your personal information will prevent or reduce any potential harm to you. It is in your vital interests for us to use your personal information in this way.
4.3 Where required to comply with our LEGAL OBLIGATIONS
We will use your personal information to comply with our legal obligations.
4.4 Where there is a LEGITIMATE INTEREST
We may use and process your personal information where it is necessary for us to pursue our legitimate interests as a business for the following purposes:
4.5 Third parties who provide products and services
We work closely with various third parties to bring you a range of products and services which are complimentary to ours. When you enquire about or purchase one or more of these products or services through us (e.g. via our websites), the relevant third party may use your details to provide you with information.
When we use third party service providers, we only disclose to them any personal information that is necessary for them to provide their service and we have a contract in place that requires them to keep your information secure and not to use it other than in accordance with our specific instructions.
If we collect your personal information, the length of time we retain it for is determined by many factors including the purpose for which we use that information and our obligations under other laws.
We do not retain personal information in an identifiable format for longer than is necessary.
We may need your personal information to establish, bring or defend legal claims, in which case we will retain your personal information for 7 years after the last occasion on which we have used your personal information in one of the ways specified in How we use your personal information in Section 4.
The only exceptions to this are where:
Who has access to your information?
We limit the amount of personal data collected only to what is fit for the purpose, as described above. We restrict, secure and control all of our information against unauthorised access, damage, loss or destruction; whether physical or electronic. We retain personal data only for as long as is described above, to respond to your requests, or longer if required by law. If we retain your personal data for historical or statistical purposes we ensure that the personal data cannot be used further. While in our possession, together with your assistance, we try to maintain the accuracy of your personal data.
You have the right to request access to any of your personal data we may hold. If any of the information is incorrect, you may request that we correct it. If we are improperly using your information, you may request that we stop using it or even delete it completely.
If you would like to make a request to see what personal data of yours we might hold, you may make a request from our company as detailed in section 16
Where you have previously given your consent to process your personal data, you also have the right to request that we port or transfer your personal data to a different service provider or to yourself, if you so wish. You may make a request from our company as detailed in section 16
Where it may have been necessary to get your consent to use your personal data, at any moment, you have the right to withdraw that consent. If you withdraw your consent, we will cease using your personal data without affecting the lawfulness of processing based on consent before your withdrawal. You may make a request from our company as detailed in section 16
You have the right to complain to the Information Commissioner. You can do this be contacting the Information Commissioner’s Office directly. Full contact details including a helpline number can be found on the Information Commissioner’s Office website (www.ico.org.uk). This website has further information on your rights and our obligations.
We will ensure that your personal information is held securely.
Some of your “non-sensitive” details (such as your email address) may be transmitted over the internet and this can never be guaranteed to be 100% secure.
Our website may contain links to other websites which we do not own
The information which you provide to us may be transferred to countries outside the European Union (“EU”) if any of our servers or our processors’ servers are located in such a country. These countries may not have equivalent information protection laws to those within the EU. By submitting your personal information, you are agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
We have CCTV cameras at our premises.
We are especially concerned to protect the privacy of children aged, 16 or under. If you are aged 16 or under, please ask your parent/guardian’s permission before providing any personal information and ask them to help you whenever you provide us with any personal information.
We may review this policy from time to time and any changes will be notified to you by posting an updated version on our website and/or by contacting you by email.
We recommend you regularly check for changes and review this policy when you visit our website.
If you have any questions, suggestions or complaints about the processing of your personal information or wish to contact us to amend/update your marketing preferences with The Walk in Bath Co Please Contact us at
The Walk in Bath Co. Ltd
10 Mercury Quays,
Ashley Lane, Shipley,
Bradford, BD17 7DB,
TEL: 0800 464 7840
Email: [email protected]